Industry-
leading quality

Quality mindset is the foundation of everything we do

Industry-
leading quality

Quality mindset is the foundation of everything we do

Across our organization, every team member from the C-suite to the manufacturing floor knows that the quality of each our products will have a direct impact on a patient’s well-being. That’s why a quality mindset is embedded into the design of every process.

Key quality drivers

People

  • Quality Management System training on day 1 for every team member
  • Quality culture: Zero-defect mindset
  • 95-member quality team, including ASQ-certified:
    • Six Sigma Black Belts
    • Six Sigma Green Belts
    • Quality Engineers
    • Managers of Quality/Operational Excellence

Technology

  • Automated manufacturing processes eliminate human error
  • Automated inspection processes ensure product conformance
  • Advanced technology enables inspection of tight tolerances and complex geometries

Systems

  • Robust Quality Management System and qualification & validation processes
  • Excellent audit performance from customers, registrar & FDA
  • Dedicated Regulatory & Compliance Department

Excellence in execution

Exceptional execution comes from the confluence of a proven Quality Management System, robust manufacturing processes, and operational excellence. We leverage all these strengths to routinely achieve low non-conformance counts and exceed our customers’ quality improvement goals.

Norwood continues to exceed year-to-year quality improvement goals.

— Sr. Quality Director, market-leading OEM

Norwood’s low non-conformance count versus large annual spend sets them apart from our other suppliers

— Sr. Director of Source Quality, market-leading OEM

Norwood has become a strategic supplier to our business over the years by offering unsurpassed quality, service, pricing, and innovation.

— Global Supply Chain, market-leading OEM

Dedicated quality staff & technology

Each of our production buildings has its own quality staff, including a Quality Manager and a Quality Engineer, as well as an on-site Metrology Lab with a dedicated inspection staff. To ensure product conformance, we leverage the latest inspection technology, including coordinate measuring machines (CMM), CT scanning, optical inspection systems, and laser scanning.

Quality credentials
Download Certificate
Certified icon
ISO 13485:2016

certified

Certified icon
FDA 21 CFR 820

compliant

Certified icon
FDA

registered

Certified icon
ISO 14971:2019

compliant risk management system

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